Join our Team

Technical Account Management

For our location in Aachen (Germany) we are looking for a

IT Support Specialist

About Us

As one of the first application service providers in the financial sector, MACD has been successfully implementing IT projects for financial institutions for more than 20 years. MACD is the market leader in trading connectivity in Switzerland and supports more than 35 banks and stock exchanges across Europe and worldwide. Around 40 IT engineers, computer scientists and economists are working on innovative solutions at locations in England, Germany and Switzerland.

Your Tasks

As an IT Supporter in our Technical Account Management Team you will work on the following topics:

  • Support customers online and on the telephone
  • Answer customer questions via E-Mail
  • Monitoring and pro-active communication
  • Generate, analyse and resolve tickets
  • Design and run scripts to improve the support tools and generate reports
  • Analyse FIX logs and understand the customer workflow
  • Help test our software
  • Keep our internal documentation up to date
  • Work within project teams
  • Co-ordinate projects and customer on-boarding

You will communicate directly with our international customers and collaborate very closely with our Software Engineering Team. You will have the opportunity to gain significant knowledge in the complex applications of the financial market.

REQUIREMENTS

  • A Bachelor's degree, a Master's degree or a training in the field of IT would be an advantage, but is not a must.
  • You like to work in a customer orientated way.
  • Ideally you already have experience in customer support.
  • Project management is not a foreign word for you.
  • You like to work in a team and with individual responsibility.
  • You have good analytical skills and affinity to IT.
  • You master the English and German language in speech and writing.

    What we offer

    • Permanent employment with a flexible working time model
    • Company pension scheme and additional benefits
    • Exciting and challenging work content in an agile environment
    • Development opportunities to develop new technologies and to expand their own competencies

    What awaits you at MACD, you'll find out here:

    Work at MACD

    YOUR APPLICATION

    We are looking forward to receiving your application to:

    ANY QUESTIONS?

    Please get in touch with:

    Waltraud Lindemann
    Human Resources
    +49 241 557080-22